How long does delivery take?
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We deliver across Pakistan within 3-5 business days. Orders are typically processed within 24 hours of confirmation. You can track your order using the tracking number provided via SMS/WhatsApp.
Are your products genuine?
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Yes! We guarantee 100% genuine products. All our products are sourced directly from authorized distributors and manufacturers. We never sell counterfeit or fake items.
Can I return or exchange a product?
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If you receive a damaged or defective product, please contact us within 24 hours of delivery with photos. We'll arrange a replacement or refund. For hygiene reasons, opened skincare products cannot be returned unless defective.
Do you offer free delivery?
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We charge a flat Rs. 200 delivery fee for all orders. However, we offer FREE delivery on orders above Rs. 1799. This applies to all locations across Pakistan.
How can I track my order?
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Once your order is shipped, you'll receive a tracking number via SMS and WhatsApp. Visit our "Track Order" page and enter your order ID to see real-time status updates.
What if my order doesn't arrive?
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If your order hasn't arrived within 7 business days, please contact us immediately via phone or WhatsApp with your order ID. We'll investigate with the courier and resolve the issue promptly.